This document is based on the deliberations of the Medical Debt Collection Task Force. It reflects the task force’s consensus on the current state of best practices related to the equitable resolution of the patient portion of medical bills.
The appropriate resolution of the patient portion of bills related to medical
services continues to present challenges to both patients and healthcare
providers. Realizing that documenting industrywide consistent post-service
account resolution practices would help resolve many of these challenges, the
Healthcare Financial Management Association (HFMA) has partnered with the
ACA International (Association of Credit and Collection Professionals) and
gathered a task force of stakeholders to establish best practices for the fair
resolution of patients’ medical bills. The stakeholders represented include a
diverse group of providers, consumer advocates, collections agencies, and
credit bureaus.
Leave a Reply